Consumer Protection

Travel News

Portugal says Ryanair cannot refuse paper boarding passes

As of Wednesday 12 November, Ryanair passengers are required to have their boarding pass in digital format on their myRyanair app.

14/11/2025

The Food Detectives

Can Douro valley wine achieve perfect clarity?

In partnership with the European Union & the Watson Project

Europe's top food safety experts are joining forces to crack down on fraud. Euronews is following them in this special series called The Food Detectives. In Episode 5, we meet the Portuguese team aiming for perfect clarity in Douro valley wine.

03/11/2025

The Food Detectives

The Food Detectives: how to spot fake honey

In partnership with the European Union & the Watson Project

Europe’s top food safety experts are joining forces to crack down on fraud. Euronews follows them in this special series, The Food Detectives. In Episode 4, we meet the team fighting fake honey in Spain.

20/10/2025

The Food Detectives

Honest cheese & transparent beer: Fresh tech from The Food Detectives

In partnership with the European Union & the Watson Project

Europe's top food safety experts are joining forces to crack down on fraud. Euronews is following them in this special series called The Food Detectives. In Episode 3, we meet the Finnish team making farm products you can trust.

06/10/2025

The Food Detectives

The Food Detectives: Hounding the meat cheats

In partnership with the European Union & the Watson Project

Europe's top food safety experts are joining forces to crack down on fraud. Euronews is following them in this special series called The Food Detectives. In Episode 2, meet the team beating fraud from the farm to the butcher.

22/09/2025

Europe News

Why some fight to use paper in a paperless world

As our society goes digital, paper is disappearing - and with it, access for millions. A campaign group is fighting to protect the right to choose to get information either by post or email in the EU.

15/08/2025

Europe News

Citizens’ petition 'Stop Destroying Games' reaches 1.4mln signatures

The "Stop Destroying Games" petition reached 1.4 million signatures. If they can be validated, the European Commission will evaluate whether new laws are needed to save online games when they are discontinued.

13/08/2025

Europe News

Campaigners seek to ground ‘passenger-hostile’ EU proposal

Campaigners have launched a citizens’ initiative to stop an EU draft law they say would weaken air passenger rights by raising delay thresholds and cutting compensation.

08/08/2025

Tech News

EU Commission finds Temu in breach of online platform rules

The investigation under the Digital Services Act into the Chinese e-commerce platform began in October 2024.

28/07/2025

Tech News

Consumer groups lodge complaint about Shein's online nudging with EU Commission

Consumer advocates file EU complaint against Shein, revealing new evidence of unfair practices. The Chinese e-commerce giant is accused of pressuring users into unwanted purchases through manipulative design.

05/06/2025

Europe News

Exclusive: EU countries to mull charging for cabin baggage

Proposals to charge for cabin baggage and revise the standard for obtaining compensation in the event of delays are on the agenda when the 27 EU ambassadors meet in Brussels on Wednesday.

03/06/2025

Europe in Motion

Which airlines suffered the most delays and cancellations in 2025?

Ryanair and EasyJet had the most delays overall but have better rates than many major carriers. The new data comes as the EU prepares to change air passenger rights after 10 years of negotiations.

28/05/2025

Europe News

Shein accused of breaking EU law with manipulative sales tactics

The EU has slammed Shein for using fake discounts, manipulative pressure tactics and misleading claims, in breach of consumer laws and called for urgent redress.

26/05/2025

Europe News

EU's €2 handling charge for cheap imports to snare Chinese products

Trade Commissioner Maroš Šefčovič announced a fee to counterbalance the cost safety checks for products coming from China – and hopefully curbing numbers of packages sent to Europe.

23/05/2025

Travel News

Consumer groups file complaint against ‘abusive’ hand luggage charges

The consumer groups argue that the fees for hand luggage contravene a ruling from more than a decade ago by the European Court of Justice.

22/05/2025

EU Decoded

How does the European Union want to make toys safe for children?

Supported by most political forces, the EU institutions advanced a proposal to ban toxic chemicals from toys sold in European markets. Those chemicals could pose considerable health risks for kids.

29/04/2025

Healthcare

What 'dangerous chemicals' found in EU products mean for your health

A banned fragrance, lead, and restricted "forever chemicals" were found in products in the EU last year, a new report has found.

18/04/2025

Tech News

EU Digital Fairness Act is for business as much as consumers, says justice commissioner

The European Commission’s upcoming Digital Fairness Act will not only strengthen protections for consumers online, but also ease legal and administrative burdens for businesses, according to Justice Commissioner Michael McGrath.

11/04/2025

Europe News

Will European air passengers receive less compensation in future?

The proposed update to European rules for obtaining compensation in the event of air travel delays could deprive 85% of passengers of compensation, according to consumer associations.

31/03/2025

Tech News

Commission targets in-game currency in children's video games

The Commission is probing alleged unfair practices in the horse-riding game Star Stable Online, targeting in-game purchases aimed at children. The upcoming Digital Fairness Act may include stricter rules on virtual currency transparency and fairness.

21/03/2025